Privacy
Our commitment to privacy and data protection is reflected in this Privacy Statement which describes how we collect and process "personal information" that identifies you, like your name or email address. Any other information besides this is "non-personal information." If we store personal information with non-personal information, we'll consider that combination to be personal information.
References to our "Services" at SingulaComp in this statement include our website, apps, and other products and services. This statement applies to our Services that display or reference this Privacy Statement. Third-party services that we integrate with are governed under their own privacy policies.
SingulaComp does not collect biometric or identifying information. All data is processed securely and any data is deleted upon account removal.
Information Gathering
We learn information about you when:
You directly provide it to us.
For example, we collect:
- Name and contact information. We collect details such as name and email address.
- Payment information. If you make a purchase, we collect credit card numbers, financial account information, and other payment details.
- Content and files. We collect and retain the videos, documents, or other files you send to us in connection with delivering our Services, including via email or chat.
We collect it automatically through our products and services.
For instance, we collect:
- Identifiers and device information. When you visit our websites, our web servers log your Internet Protocol (IP) address and information about your device, including device identifiers, device type, operating system, browser, and other software including type, version, language, settings, and configuration.
- Geolocation data. Depending on your device and app settings, we collect geolocation data when you use our Services.
- Usage data. We log your activity on our website, including the URL of the website from which you came to our site, pages you viewed on our website, how long you spent on a page, access times, and other details about your use of and actions on our website. We also collect information about which web-elements or objects you interact with on our Service, metadata about your activity on the Service, changes in your user state, and the duration of your use of our Service.
Someone else tells us information about you.
Third-party sources include, for example:
- Third-party partners. Third-party applications and services, including social networks you choose to connect with or interact with through our services.
- Service providers. Third parties that collect or provide data in connection with work they do on our behalf, for example, companies that determine your device's location based on its IP address.
When we try and understand more about you based on information you've given to us.
We infer new information from other data we collect, including using automated means to generate information about your likely preferences or other characteristics ("inferences"). For example, we infer your general geographic location based on your IP address.
Information Use
We use each category of personal information about you:
- To provide you with our Services
- To improve and develop our Services
- To communicate with you
- To provide customer support
Information Sharing
We share information about you:
- When we've asked & received your consent to share it.
- As needed, including to third-party service providers, to process or provide Services or products to you, but only if those entities agree to provide at least the same level of privacy protection we're committed to under this Privacy Statement.
- To comply with laws or to respond to lawful requests and legal processes, provided that we'll notify you unless we're legally prohibited from doing so. We'll only release personal information if we believe in good faith that it's legally required.
- Only if we reasonably believe it's necessary to prevent harm to the rights, property, or safety of you or others.
- In the event of a corporate restructuring or change in our organizational structure or status to a successor or affiliate.
Please note that some of our Services include connectors, references, or links to services provided by third parties whose privacy practices differ from ours. If you provide personal information to any of those third parties, or allow us to share personal information with them, that data is governed by their privacy statements.
Finally, we may share non-personal information in accordance with applicable law.
Information Protection
We implement physical, business, and technical security measures to safeguard your personal information. In the event of a security breach, we'll notify you so that you can take appropriate protective steps. We only keep your personal information for as long as is needed to do what we collected it for. After that, we destroy it unless required by law.
How SingulaComp handles your work
This section describes the processing that is specific to SingulaComp, beyond the general practices above. SingulaComp runs AI agents that hold your company’s context and act on your behalf, so it is worth being exact about where that data sits.
Your project is a git repository you own.
A SingulaComp project is a git repository holding your configuration and accumulated state — agents, skills, memory files, connector grants, and triggers. We process its contents to run the service. You can clone it, export it, and keep your own copy at any time.
Sessions run on disposable machines.
Each session runs on its own isolated machine, provisioned when the session starts and destroyed when it ends. Files an agent creates there do not survive the session unless the agent commits them to your repository. We retain session metadata and logs — timings, commands run, errors, and usage — to operate, bill, secure, and debug the service.
Content sent to model providers.
Running a session sends prompts, and the file and message content the agent reads, to the model provider selected for that project. Those providers process it under their own privacy terms. Where you supply your own provider API key, that relationship is between you and the provider. We do not use your content to train our own foundation models.
Connector credentials never enter the sandbox.
When you connect a third-party system, we hold that credential server-side and act in the connected system on your behalf. The credential is not placed on the session machine, so an agent cannot read it.
Runtime secrets are visible inside the session.
A secret you grant to a session as a runtime value is a real environment value on that machine, and any command the agent runs can read it. Grant one only where that is acceptable to you, and prefer a connector where one exists.
What agents do is recorded.
Agent actions — commands, file changes, tool calls, and the change requests they open — are recorded against your project so you and your team can review them. That record is part of your project data.
If you self-host, we receive nothing.
A SingulaComp deployment you run on your own infrastructure sends us no project data, no session content, and no usage. This policy covers the hosted service at singulacomp.ai only.
Retention and deletion
We keep personal information only as long as we need it for the purpose we collected it for, and then delete it unless we are required to keep it by law. In practice:
- Session machines and their contents are destroyed when the session ends.
- Project contents remain until you delete the project or close your account. Because the project is a git repository, you can export it before you do.
- Operational logs and billing records are retained for as long as we need them to run and account for the service.
- Deleting your account removes your personal information from the hosted service, except records we must retain for legal, tax, or accounting purposes.
To request access to, correction of, or deletion of your personal information, email [email protected].
Contact Us
You can get in touch by emailing us at [email protected].